Taber Tours Enhancing Tourist Experience with Seamless Connectivity

How FBTT Transformed Tourist Transportation with C3's Innovative WiFi Solution

Location: Curacao

Overview

FBTT, aka Taber Tours, a leading provider in tourist transportation and island tours in Curacao, faced a challenge in meeting the connectivity demands of tech-savvy tourists. By partnering with C3 - Critical Communication Caribbean, FBTT successfully integrated a reliable WiFi service in their transport fleet, offering tourists uninterrupted internet access without the burden of roaming costs.

Challenge

As the market leader in tourist transportation between the airport and hotels in Curacao, FBTT also orchestrates a variety of island tours for cruise tourists. With an increasing number of tourists desiring constant internet connectivity to share their experiences in real-time, FBTT needed a solution to provide internet access without incurring high roaming charges for their customers. The lack of connectivity was seen as a potential drawback in the otherwise seamless tourist experience they offered.

Solution

C3 implemented a robust WiFi service using the Teltonika RUT955, a high-performance industrial router, across FBTT's fleet of buses. This setup was complemented by a custom-designed portal website, allowing tourists to easily connect their smartphones to the internet during their journey. The solution ensured that tourists could remain connected throughout their travels around the island, enhancing their overall experience without any additional costs.

Results

The integration of WiFi services in FBTT's transport fleet resulted in a notable increase in customer satisfaction. Tourists appreciated the ability to stay connected, share their experiences instantaneously, and access information about Curacao's attractions. This service enhancement not only bolstered FBTT's reputation as an industry leader but also contributed to an increase in customer loyalty and repeat business.

Key Benefits

Enhanced Tourist Experience

Tourists can now enjoy uninterrupted internet access without incurring roaming charges, allowing them to share their experiences in real-time and stay informed during their travels.

Increased Customer Satisfaction

The availability of WiFi on buses has led to higher customer satisfaction rates, with tourists appreciating the added value of connectivity during their tours.

Strengthened Brand Reputation

FBTT's innovative approach to customer service has reinforced its position as a market leader in tourist transportation in Curacao.

Operational Efficiency

The seamless WiFi solution has been integrated into existing operations, requiring minimal maintenance and allowing FBTT to focus on core business activities.

Customer Loyalty and Retention

Providing value-added services like free WiFi has led to increased customer loyalty, with tourists more likely to choose FBTT for their transportation needs.

About FBTT

FBTT is a premier transportation and logistics company in Curacao, specializing in tourist transport services between the airport and hotels, along with offering a variety of tours around the island for visiting cruise tourists.

Case Study Date: December 11, 2024

Conclusion

By addressing a key pain point for their customers, FBTT was able to enhance their service offering significantly. The partnership with C3 underscored the importance of innovative communication solutions in elevating the customer experience. FBTT's decision to integrate WiFi services has set a new standard in tourist transportation in Curacao, highlighting the company's commitment to customer satisfaction and technological advancement.

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