Let us introduce you to Luis Wansing, intern in the Research & Development Department of C3. Luis will explain what the R&D Department at C3 does and how it helps C3’s clients.
WHAT DOES THE RESEARCH & DEVELOPMENT DEPARTMENT DO?
Research & Development represents the activities companies undertake to innovate and introduce new products and services or to improve their existing offerings.
At C3, R&D is an important department since technology is continuously evolving. The department does research to stay informed of the latest updates of the products and services C3 has to offer.
We also research new products on the market to be one step ahead of our competitors.
The R&D department takes a lot of time and resources. Technology does not have a pause button so constantly these is a new product or an update of the current product. And we should always be informed!
The department is able to research and analyze the products manufacturers are creating, as well as the new trends within the industry. This research aids the company in developing and updating the products available to its clients.
WHAT TOOLS OR SYSTEMS ARE USED?
We do mostly online research and inhouse research using products and information sent by our partners and manufacturers. By maintaining a strong relationship with our partners, we are able to collaborate and solve problems together if needed.
HOW DO WE HELP A CLIENT?
C3 won an award this year in the category ‘Outstanding Example of After-Sales Support”. We demonstrate that with continuous update and developments we can support our clients with the latest version of our products or services. Clients can always ask a question or request our support when they encounter any issues.
HOW DO UPDATES AFFECT C3 CLIENTS?
What we encounter many times is that when certain programs have been upgraded all the functions or interface changes. Many new updates come along thus for the client it’s sometimes difficult to adapt. The R&D department is always available to help and support the clients in the transition by explaining the new features and/or handling of the new update.
The R&D Department is always happy to help with the best solution for your operation.